Cell phone users rack up accidental data charges

NOTE – if you ask Verizon, they can setup your account so it is impossible for your mobile phone to access the Internet.  Period.  They incorrectly stated that multimedia messaging would be disabled, but this is not correct.  You can send and receive pictures without a data connection.

It also appears that need to have them reconfigure your account to disable Internet access if you switch phones or reset features of your plan.

I find it very troubling that Verizon talks about “fixing this aspect of our service” when I know this is not true, and my local Verizon tech people have configured my accounts in this fashion.

 

Verizon Wireless is looking into ways to prevent subscribers without data plans from accidentally starting up the Web browser on their phones and racking up $1.99 in fees each time.

On many phones, including ones on other carriers, it's easy to inadvertently hit a button that brings up the Web browser.

"It is obvious to us that we need to fix this aspect of our service," spokesman Tom Pica said.

He said the company is refunding data charges to subscribers who complain.

My Way News - Cell phone users rack up accidental data charges

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